CapSigma Privacy Policy

CapSigma LLC (“CapSigma”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with us online, or otherwise engage with our services in a marketing or informational context.

This Privacy Policy does not govern how we handle client data processed under a services agreement (e.g., for data processing or data operations projects). Those activities are governed by the applicable Master Services Agreement (MSA), Statement of Work (SOW), and any Data Processing Agreement (DPA) we sign with each client.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

CapSigma is a specialist data operations company providing high-integrity data processing services to clients globally. Our primary business offices are located in the United States, with a global delivery model supporting our operations.

If you have any questions about this Privacy Policy, you can contact us at:

• Email: privacy@capsigma.com
• Mailing address:

  CapSigma LLC
  Houston Office (By Appointment)

  5718 Westheimer Road, Suite 1000
  Houston, Texas 77057
  United States

   

2. Information We Collect

We may collect the following categories of information when you use our website or interact with us online:

2.1. Information You Provide Directly

• Contact information – such as your name, company name, job title, email address, phone number, and country/region when you fill out a contact form, request a consultation, or download content.
• Business information – such as details about your organization, your role, and high-level information about your data processing needs.
• Communication content – the contents of messages you send to us (for example, via contact forms, email, or online chat).
• Survey or feedback information – if you participate in surveys, interviews, or feedback sessions we organize.

2.2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

• Device and browser information – IP address, browser type and version, device identifiers, operating system, language preferences.
• Usage data – pages visited, links clicked, time spent on pages, referring/exit pages, and similar diagnostic data.
• Cookies and similar technologies – small data files placed on your device to remember your preferences, understand how you use the site, and improve performance.

You can usually control cookies through your browser settings. Some parts of the site may not function properly if you disable certain cookies.

2.3. Information from Third Parties

We may receive information about you from:

• Analytics providers (e.g., website analytics tools)
• Marketing or referral partners
• Publicly available sources such as LinkedIn or company websites, where permitted by law

We use this information to supplement what we know about you and to better tailor our communications and services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide information
  • Answer your questions, schedule consultations, and send you requested materials (e.g., capability overviews, proposals).
• To operate and improve our website
  • Monitor website performance, fix issues, and improve navigation and content relevance.
• To manage marketing and communications
  • Send you updates, thought leadership, and information about our services that we believe may be relevant to you, consistent with applicable laws and your communication preferences.
• To support business development and client engagement
  • Understand which services may be relevant to your organization and prepare tailored proposals or offerings.
• To comply with legal obligations and protect our rights
  • Maintain records required by law, respond to lawful requests from authorities, and protect our rights, privacy, safety, or property, as well as that of you and others.

We do not sell your personal information.

4. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data on one or more of the following legal bases:

• Contractual necessity – where processing is necessary to respond to your requests or to take steps at your request prior to entering into a contract.
• Legitimate interests – to operate, secure, and improve our business and website, provided those interests are not overridden by your rights and interests.
• Consent – where required by law for specific activities (e.g., certain marketing communications or cookies). You may withdraw your consent at any time.

5. How We Share Information

We may share your information with:

• Service providers and vendors
  • Providers who help us host the website, send emails, analyze website traffic, store data, or provide other supporting services (e.g., hosting providers, email delivery services, CRM tools).
  • These providers are required to handle personal information in a manner consistent with this Privacy Policy and applicable law.
• Business partners and advisors
  • Professional advisors (e.g., legal, accounting, or security consultants) as needed for business operations and compliance.
• Affiliates and related entities
  • Our related companies or future affiliates, such as CapSigma entities in other jurisdictions, for internal administrative purposes and to support service delivery.
• Legal and regulatory recipients
  • Where required by law, regulation, legal process, or governmental request; or
  • To protect the rights, property, or safety of CapSigma, our clients, or others.
• Business transfers
  • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, personal information may be transferred as part of the transaction, subject to appropriate safeguards.

We do not sell or rent your personal information to third parties.

6. International Transfers

CapSigma operates with a global delivery model. Information collected through this website may be stored and processed in the United States and other countries where we or our service providers operate.

Where required by law, we implement appropriate safeguards to protect personal data transferred across borders, such as:

• Standard contractual clauses (where available and applicable)
• Contractual commitments with service providers regarding security and confidentiality

By using our website or providing information to us, you acknowledge that your information may be transferred to and processed in countries that may have different data protection laws than those in your country of residence.

7. Data Retention

We keep personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce our rights

Retention periods may vary based on the type of information and the context in which it was provided (for example, a simple contact form inquiry vs. a long-term client relationship).

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access – to request a copy of the personal information we hold about you.
• Correction – to request that we correct inaccurate or incomplete information.
• Deletion – to request that we delete certain information, subject to legal or contractual obligations.
• Restriction – to request that we limit how we use your information in certain circumstances.
• Objection – to object to certain types of processing, including direct marketing.
• Portability – to request a copy of your personal information in a structured, commonly used, and machine-readable format (where applicable).

If you wish to exercise any of these rights, please contact us at privacy@lavender-pig-355119.hostingersite.com. We may request additional information to verify your identity before fulfilling your request.

California Residents (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and related regulations, such as:

• The right to know what categories of personal information we collect and how we use it
• The right to request deletion of your personal information (subject to exceptions)
• The right to be free from discrimination for exercising your rights

CapSigma does not sell or share personal information in the meaning of the CCPA/CPRA.

9. Cookies and Analytics

We may use cookies, web beacons, and similar tracking technologies to:

• Understand how visitors use our website
• Improve site performance and content
• Support basic functionality (e.g., remembering your preferences)

You can manage cookies through your browser settings. Some cookies are essential for the site to function correctly; others are optional (e.g., analytics or preference cookies).

Where required by law (e.g., in certain jurisdictions), we may present you with a cookie banner and obtain your consent before setting non-essential cookies.

10. How We Protect Your Information

We use a combination of technical, administrative, and physical safeguards to protect personal information, including:

• Access controls and authentication
• Encryption in transit (e.g., HTTPS)
• Policies and training for staff who handle personal information
• Logging and monitoring of relevant systems

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to websites or services that are not operated by CapSigma. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page.

In some cases, we may provide additional notice (such as by email or a website banner) if the changes are material.

14. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@capsigma.com
• Mailing address:

  CapSigma LLC
  Houston Office (By Appointment)

  5718 Westheimer Road, Suite 1000
  Houston, Texas 77057
  United States